Rawbean Coffee Privacy Policy

Effective Date: Mar 31, 2026

Rawbean Coffee respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you:

  • Participate in our SMS marketing program
  • Use our mobile application
  • Receive push notifications
  • Interact with our services in-store or online

By using our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

a. Personal Information You Provide

We may collect personal information you voluntarily provide, including:

  • Mobile phone number
  • Name (if provided)
  • Loyalty or rewards account information
  • Information submitted during mobile app account creation
  • Communications sent to us (such as support requests)

b. Mobile Application Information

When you use the Rawbean mobile application, we may collect:

  • Account and profile information
  • Loyalty activity, rewards, and offers
  • Gift card balances and transaction history
  • Saved payment methods (stored as tokenized payment information)
  • App preferences and notification settings

Payment Information Note:

Saved payment methods are stored in tokenized form using secure payment processing systems. Rawbean does not store full credit card numbers.

c. Push Notification Information

If you enable push notifications, we may send:

  • Transactional push notifications, such as order updates, receipts, or account activity
  • Marketing push notifications, such as promotions, offers, or announcements

You may manage push notification preferences through your device or app settings.

d. Location Information

With your permission, we may collect location information from your device to:

  • Show nearby locations
  • Provide location-based offers or experiences
  • Improve app functionality and relevance

Location services can be enabled or disabled through your device settings.

e. Automatically Collected Information

We may automatically collect certain technical information, including:

  • Device type, operating system, and app version
  • IP address
  • Usage and interaction data within the app

2. How We Use Your Information

We use the information we collect to:

  • Deliver SMS marketing messages you have opted in to receive
  • Send transactional and marketing push notifications
  • Operate and improve our mobile application and services
  • Manage loyalty programs, rewards, and gift cards
  • Facilitate transactions and securely store tokenized payment methods
  • Respond to customer support inquiries
  • Comply with legal and regulatory obligations

3. SMS Messaging and Mobile Information

If you opt in to receive SMS marketing messages from Rawbean, we use your mobile phone number solely for purposes related to the SMS marketing program.

Mobile information will not be shared with third parties for marketing or promotional purposes.

You may opt out of SMS messages at any time by replying STOP to any message.

4. Information Sharing and Disclosure

We do not sell, rent, or share your personal information with third parties for their own marketing purposes.

We may share information only as necessary to:

  • Operate our services (such as message delivery, payment processing, and app infrastructure)
  • Comply with legal obligations
  • Enforce our Terms & Conditions
  • Protect the rights, safety, and property of Rawbean or others

All service providers are required to protect your information and use it only for authorized purposes.

5. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Provide our services
  • Maintain loyalty, gift card, and account records
  • Comply with legal, accounting, or regulatory requirements

Information related to SMS opt-outs is retained to ensure compliance with messaging laws.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information.

While we take security seriously, no system is completely secure, and we cannot guarantee absolute security.

7. Your Choices and Controls

You may:

  • Opt out of SMS marketing by replying STOP
  • Manage push notification preferences through your device or app settings
  • Disable location services through your device settings
  • Contact us for assistance or questions using the information below

8. Children’s Privacy

Our services are not directed to children, and we do not knowingly collect personal information from individuals under the age of 13.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be reflected by the "Effective Date" above.

Your continued use of our services after changes are posted constitutes acceptance of the updated Privacy Policy.

10. Contact Us

If you have questions about this Privacy Policy, please contact:

info@rawbean.com